Repair

IN-WARRANTY REPAIRS
If you are within our warranty period of 30 days to 2 year, here are the following steps to repairing your norell:

  1. Contact us to file a repair claim.
  2. A customer service (CS) agent will verify purchase.
  3. norell will offer repair and troubleshooting.
  4. norell can send you parts or we can repair it for you.
  5. A CS agent will create a repair order.
  6. You will be sent a shipping label and repair order terms.
  7. Your product arrives at the norell warehouse and is repaired.
  8. norell will then send your product back to you.

Please check here for the warranty list.


OUT-OF-WARRANTY SERVICE
If you are outside our warranty period, here are the following steps to repairing your norell:

  1. Contact us to start a repair, purchase the repair service for your model of norell. The cost is for shipping and Labor. norell will invoice you for any additional parts needed.
  2. A CS agent will create a repair order.
  3. You will be sent a shipping label and repair order terms.
  4. Your product arrives at the norell warehouse and is repaired.
  5. norell will then send your product back to you.