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Why buy directly from us?
norell.fr is the only official store. Only orders purchased at the official store can enjoy more considerate after-sales service. Purchases elsewhere will not receive the corresponding service. Here are the differences:
| norell.fr | other places | description |
|---|---|---|
| 2-year warranty | 180 days warranty(chargeback validity period) | free repair parts and repair services will be provided within 2 years from the date of delivery, while orders from other places only provide 180 days. |
| 30 days free return for refund | no free return | easy free return within 30 days from the date of delivery. |
| Replace new | no | If repairs are not possible, the electric scooter will be replaced directly. |
| Battery degradation warranty | no | Within 2 years, if the battery decays to 60% or less, we will replace it with a new battery free of charge. |
Sincere reminder:
If your scooter was not purchased at norell.fr, please forgive us for not being able to help you. Our considerate service is only available to buyers of norell.fr.
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